binghoki Privacy Policy: How We Handle Your Account Data
Your account details, transaction records, and payment information — including data linked to DANA, OVO, and GoPay — are handled under this policy. We keep our approach straightforward: collect what is needed to run your account, protect it, and give you a clear path to review or correct it. Availability of services depends on local law and eligible regions in Indonesia.
Account Data Protection
DANA · OVO · GoPay Context
Indonesia Region Scope
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POLICY SCOPE EXPLAINED
What This Policy Covers and How It Works
This policy applies to all data we collect when you create or use a binghoki account, including the payment channels configured for Indonesia — DANA, OVO, and GoPay. When you link a wallet or initiate a Bank Transfer, the transaction reference and account identifiers associated with that action are stored in our system under the terms described here. We collect only the data necessary to process your account activity: login credentials, payment method identifiers, device type, and support correspondence. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for any period required by applicable local regulation in Indonesia. Where local law requires a specific handling procedure, that procedure applies in addition to what is described here. Any changes to this policy are published on this page before they take effect, and continued use of your account constitutes acknowledgment of the updated terms. If you have questions about how a specific data type — such as your GoPay wallet reference or Bank Transfer record — is stored, the support paths at the bottom of this page are where to start.
DANA Wallet Data
When you deposit via DANA, we record the transaction reference and wallet identifier to match the payment to your account. This data is held under standard account-security protocols and is not shared with unrelated third parties.
OVO Transfer Records
OVO payment references tied to your account are stored for transaction verification and dispute resolution. You can request a summary of these records through the account support channel described in this policy.
GoPay Payment Context
GoPay transaction identifiers are processed to confirm deposit status and are retained in line with Indonesia's applicable data handling requirements. Access to these records is available on request through our support team.
Bank Transfer References
Direct Bank Transfer details — including reference numbers and account identifiers — are stored to reconcile your deposit history. These are accessible in your account dashboard after login and can be corrected if an error is found.
APPLIES AND EXCLUDES
Where This Policy Applies to Your Account
Not every interaction with binghoki falls under the same part of this policy. Understanding the scope helps you know what we control, what we do not, and where to direct a question about a specific data type.
Account Access
Login events, session data, and device identifiers collected when you sign in are covered fully by this policy. You can review and request correction of these records through account support.
Payment Transactions
Deposit and withdrawal records tied to DANA, OVO, GoPay, and Bank Transfer are within scope. We hold these for verification and reconciliation; access is available through your account dashboard after login.
Site Content Interaction
Browsing activity on binghoki pages — such as which sections you view — may be collected via cookies for performance purposes. This data is anonymised where possible and does not identify your wallet or payment method.
Third-Party Services
Payment processors, wallet providers, and any external service you connect to your account operate under their own privacy terms. Our policy covers only the data that passes through our system; the third party's own policy governs what they hold on their end.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical choices regarding the data we hold on your account. Reviewing your deposit history — including DANA, OVO, GoPay, and Bank Transfer entries — is possible directly from your account dashboard after login. If a record is incorrect, the support team can open a correction request on your behalf. You are not required to wait for a policy update to ask a question; the contact paths in this policy are open for any data-related enquiry at any time. Where local law in Indonesia grants additional rights — such as the right to request deletion of certain records — those rights apply, and our support team will guide you through the process. We aim to acknowledge enquiries and give a substantive reply within a reasonable timeframe, though we do not state a fixed response window here.
Review Your Records
Log into your account dashboard to view your transaction history, payment method references, and login activity. The dashboard shows the current state of what we hold for your account.
Correct Account Details
If your registered contact detail, payment reference, or account identifier contains an error, raise it through the support channel. We will verify the request and apply the correction to your record.
Raise a Privacy Question
Any question about how your data is used — including which fields are stored when you deposit via OVO or make a Bank Transfer — can be sent to the policy contact address listed in the support section of this page.
Request Data Changes
Where applicable under Indonesia law, you may request that certain data be amended or removed. Submit the request through support with your account identifier; we will confirm the applicable options based on your account status and local regulation.
POLICY CONTACT PATHS
How to Reach Us About This Policy
Three paths are available for privacy-related questions. Each one routes to the team responsible for data and account matters at binghoki. Use the path that fits your question — routine account queries go to live chat, formal data requests go to the policy email, and account-specific issues go through the account support form in your dashboard.
Live Chat Support
Open the chat widget from any page on binghoki to reach our support team. Use this for general questions about how your DANA, OVO, or GoPay data is handled within your account.
Policy Email
For formal data enquiries — including correction or deletion requests — email us at the address shown in your account settings page. Include your account identifier so we can locate the relevant records.
Account Dashboard
Log into your account at binghoki and open the support section to submit a documented privacy request. Your transaction and payment records are also visible here for self-review.
DATA HANDLING STANDARDS
How We Protect and Manage Your Information
Account security and data integrity are handled at the system level, not left to individual settings. Every account — whether you use DANA, OVO, GoPay, or Bank Transfer — is protected by standard authentication controls. Cookies on our site are used for session management and basic performance measurement; you can adjust cookie preferences through your browser settings. We retain account data for as long as your account is active and for any period required by applicable Indonesia regulation. If you close your account, we follow the data retention period set by local rules before removing records. Who to contact and how to request changes are described in the support section of this page.
Cookie Use
We use session cookies to keep you logged in and analytics cookies to understand page performance. Cookies do not store payment credentials. Browser settings allow you to manage cookie acceptance at any time.
Account Security
Login sessions and payment method references are held under standard access controls. Unauthorised access attempts are logged. If you suspect unusual activity on your account, contact support immediately via live chat or the dashboard.
Data Retention
We keep your account records — including DANA, OVO, GoPay, and Bank Transfer references — for as long as your account is open and for any period local Indonesia regulation requires after closure. The exact retention window depends on the data type and applicable rules.
Policy Updates
When this policy changes, the updated version is published on this page before the change takes effect. The date at the top of the page reflects the most recent revision. Continuing to use your account after a revision is posted means you have acknowledged the updated terms.
COMMON POLICY QUESTIONS
Privacy Policy Questions We Hear Most
These questions reflect what account holders typically ask when they first read through our privacy terms. If your question is not here, the support paths above are the next step.
What personal data does binghoki collect when I open an account?
We collect the information you provide at registration — contact details, login credentials — plus device identifiers and the payment method references generated when you deposit via DANA, OVO, GoPay, or Bank Transfer. We collect only what is needed to operate your account.
Is my DANA or GoPay wallet information shared with anyone?
Payment method references tied to your DANA or GoPay transactions are used only to match deposits to your account and to resolve disputes. We do not sell or share these references with unrelated third parties. The wallet provider's own policy governs data on their side.
How do I see what data binghoki holds about my account?
Log into your account at binghoki and open the account dashboard. Your deposit history, payment method references, and transaction records are visible there. For data types not shown in the dashboard, submit a request through account support or the policy email.
Can I request that my account data be corrected or removed?
Yes. Correction requests can be submitted through the account support form in your dashboard or via the policy email shown in account settings. Deletion requests are handled in line with Indonesia's applicable data regulations and your account's current status.
Does binghoki use cookies, and what do they track?
We use session cookies for login continuity and analytics cookies for page performance measurement. Cookies on our site do not store wallet credentials or payment references. You can manage cookie preferences in your browser settings at any time.
Who do I contact if I have a privacy concern about my account?
Use live chat on binghoki for general questions, or email the policy address shown in your account settings for formal requests. Include your account identifier with any written request so the team can locate the correct records and respond accurately.
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